FREQUENTLY ASKED QUESTIONS

Got questions? We've got answers.

Quick answers to the things customers ask us most about buying data bundles on Pennyworth Data Hub.

Yes — we keep our prices as low as we can on every network we support, so you get more data for your cedi than buying directly.

Delivery is usually fast — most bundles arrive within minutes of a confirmed payment. Delivery times may vary, and in rare cases can take a few hours. If a bundle hasn't arrived after that, contact support.

All our bundles — MTN, Telecel and AirtelTigo — are non-expiry. Your data stays on your line until you use it, however long that takes.

We accept MTN Mobile Money, Visa and Mastercard — all processed securely through Paystack.

Yes — just enter the beneficiary's phone number at checkout and we'll deliver the bundle straight to that line, on any network we support.

No — you can check out as a guest. Creating a free account is optional, but it gives you order history and makes checking out next time faster.

If a bundle hasn't arrived after a few hours, contact our support team via WhatsApp or phone call with your order details, and we'll look into it and sort it out for you.

Most bundles arrive within minutes, but delivery speed depends on how busy the network's delivery queue is at that moment. During peak times, or if a network is running a temporary backlog, delivery can take longer than usual. Your order is never lost — it's simply queued and will still be delivered. If a bundle hasn't arrived after 12 hours, contact support and we'll look into it.

You can place orders anytime, 24/7. Our support team is available daily from 6:00 AM to 11:00 PM to help with any questions or issues.

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